11 thoughts on “VMware AirWatch PowerShell Integration for Mobile Email Management and more

  1. Hi.

    1. How about mobile device side of things? What needs to be done there (Such as download agent, run it,…)?

    2. Can it be updated to reflect recent changes such as “inbox” app going away, its replacement, how to connect email?

    Thanks

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    • If you have configured your AirWatch tenant, enrollment, policies, and the Office 365 (or collaboration client) and other options you wish to reflect on your device. The next step will be to enroll it to your AirWatch. So either this is tied to the device or it is user intiated. I will assume it is user intiated in this case.

      Navigate to AWAgent.com from the native browser on the device that you are enrolling.

      AirWatch auto-detects if the AirWatch Agent is already installed and redirects to the appropriate mobile app store to download the Agent if needed.

      Downloading the Agent from public application stores requires either an Apple ID or a Google Account.

      Run the Agent upon the completion of the download or return to your browser session.

      Important:
      To ensure a successful installation and running of the AirWatch Agent on your Android device, it must have a minimum of 60 MB of space available. CPU and Run Time Memory are allocated per app on the Android platform. If an app uses more than allocated, Android devices optimize themselves by killing the app.

      Enter your email address. AirWatch checks if your address has been previously added to the environment. In which case, you are already configured as an end user and your organization group is already assigned.

      If AirWatch cannot identify you as an end user based on your email address, you are prompted to enter your Environment URL, Group ID, and Credentials. If your environment URL and Group ID are needed, your AirWatch Administrator can provide it.

      Finalize the enrollment by following all remaining prompts.

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  2. Thanks for posting this Ulv. One question – we have a single O365 Exchange tenant with multiple companies with their own email domains – all in hybrid mode (while we migrate). If each one has it’s own Aiwatch Cloud Connector can Airwatch support having multiple ACC’s under a single instance of Airwatch? Ow will each company need its own instance of Airwatch?

    Liked by 1 person

    • Hello Julian,

      This depends primarily on the level of granularity and segregation you want between each company. Is it okay for them to share? Or are there any limitations/compliance requirements. If they can share, you can add multiple domains. Do you have a cloud (SaaS) Airwatch or an on-premise Airwatch?

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  3. We currently have this configured, but the only issue is that we have to use the native mail app since the Outlook app is not an option under the profiles. Is there a way when adding Outlook as a managed app to integrate with Powershell to auto un-quarantine a device? Seems like the Powershell integration only works with Device Profiles.

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    • Auto-unquarantine devices via PowerShell would be doable but may be over engineering it, I think you are right in your observation that the PowerShell integration now likely requires device profiles (but device profile in o365 context vs airwatch context are separate things, back when I did it, it was over EAS and a service account that let’s you set device profiles that are supported (in airwatch) make changes over EAS and PowerShell.

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  4. When a managed device uses Outlook app, in the exchange, no device model will be listed instead it is listed as “Outlook for iOS and Android” and the EAS sync back to MDM with outlook as a device itself listed as an unmanaged device. Because of no device model/details, MDM have placed the “Outlook” as unmanaged.
    Is there a work around to this?

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    • Great question, and I sadly don’t have an environment where I can test but my understanding is that when using the Outlook app on managed devices, it appears as “Outlook for iOS and Android” in Exchange is due to its proxy model with EAS.

      This can cause MDMs (Intune/AirWatch) to list it as unmanaged.

      Workarounds depending on your objective:
      Use Intune App Protection Policies to secure Outlook data without relying on device recognition.
      Set MDM alerts for devices recognized as “Outlook for iOS and Android” to address them promptly.
      Provide feedback to Microsoft for potential changes in future updates.

      Do you have any additional details so I can better understand your environment? In case there is something I’m missing

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